Refund & Cancellation Policy

Last updated: January 2026. We know plans change. This policy explains how cancellations, rescheduling, and refunds work for catering bookings with Southern Fire Catering Services LLC.

Cancellation Windows

• 7 or more days before your event: full refund of all payments, including the deposit.
• 3–6 days before your event: 50% refund of the total quoted amount.
• Less than 72 hours before your event: non-refundable, as ingredients are purchased and staff is scheduled.

Rescheduling

We are happy to reschedule your event at no charge if you notify us at least 7 days in advance and we can accommodate the new date. Reschedules inside 7 days are subject to a 10% change fee.

Cancellation by Us

In the rare event that we must cancel due to equipment failure, illness, or severe weather, you will receive a full and prompt refund of every amount paid, or priority rebooking at your option.

How to Cancel

All cancellations must be sent by email to [email protected] or made by phone at +1 (214) 555-0143 during business hours (Mon–Sun: 10:00 AM – 10:00 PM CST). Your cancellation date is the date your written notice is received.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days.

Contact

Southern Fire Catering Services LLC
122 Fielding Dr, Mesquite, TX 75149, USA
Phone: +1 (214) 555-0143
Email: [email protected]

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